Privacy & policies.

01 Privacy Policy

Irelley Logistics Ltd (“Irelley”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and what rights you have under UK GDPR and the Data Protection Act 2018.

1.1 Information we collect

We collect information in the following ways:

• You provide it directly — when you request a quote, contact us, or book a shipment. Includes your name, company, email, phone number, shipping addresses, and details of the goods being shipped.
• Shipment-related data — sender and receiver names, addresses, phone numbers, and email addresses for delivery and tracking purposes.
• Automatically collected — IP address, browser type, device information, pages visited, and how you interact with our website (via cookies and analytics).
• From third parties — carrier partners may share delivery updates or address verification data with us to process shipments.

1.2 How we use your information

• To provide quotes and process shipments you request
• To communicate with you about your shipments, including tracking updates
• To pass necessary information to carrier partners and customs authorities
• To comply with legal, regulatory, and customs obligations
• To improve our services and website performance
• To send marketing communications (only with your consent, and you can opt out anytime)

1.3 Who we share your information with

We share your data only when necessary to deliver the service you’ve requested or to comply with the law. This includes:

• Carrier partners — DHL, FedEx, UPS, Maersk, and others — for the purpose of executing your shipment
• Customs authorities — when shipping internationally, declarations include sender/receiver details
• Service providers — IT, hosting, payment processing, and analytics providers under strict confidentiality
• Legal and regulatory authorities — when required by law (e.g. fraud prevention, court orders)

We never sell your personal data to third parties for marketing purposes.

1.4 International data transfers

Because international shipping requires transferring data across borders, your information may be processed outside the UK or EEA. Where this happens, we use appropriate safeguards such as Standard Contractual Clauses or adequacy decisions to protect your data.

1.5 How long we keep your data

• Quote and contact enquiries — 24 months from your last contact
• Active customer records — for the duration of the relationship, plus 6 years after (UK tax and customs requirements)
• Shipment records — 6 years (regulatory and audit requirements)
• Marketing consent records — until you withdraw consent

1.6 Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where legally possible)
• Restrict or object to processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk)

1.7 Data security

We use industry-standard encryption (TLS/SSL) for data in transit, access controls, and regular security audits to protect your information. No method is 100% secure, but we work continuously to safeguard your data.

02 Cookie Policy

Cookies are small text files placed on your device when you visit a website. We use them to make the site work and to understand how visitors use it.

2.1 Types of cookies we use

• Essential — required for the website to function (e.g. remembering tracking number searches, form submissions). These cannot be disabled.
• Analytics — Google Analytics and similar tools help us understand which pages are popular and where visitors come from. All data is aggregated and anonymous.
• Functional — remember your preferences (e.g. language, recently viewed services).
• Marketing — used only with your consent, to measure the effectiveness of advertising campaigns.

2.2 Managing cookies

You can control cookies through your browser settings — most browsers let you block or delete them. Note that blocking essential cookies may affect site functionality. You can also opt out of analytics tracking via the Google Analytics opt-out tool.

03 Terms of Service

By using the Irelley website or services, you agree to these terms. Please read them carefully.

3.1 Service description

Irelley provides international logistics services including express courier, parcel, air freight, sea freight, road freight, warehousing, customs clearance, and e-commerce fulfilment. Services are subject to the Service Terms in Section 4.

3.2 Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use our services.

3.3 Quotes

All quotes are estimates based on the information you provide. Final pricing may vary if actual weight, dimensions, or shipment details differ from what was quoted. Quotes are valid for 30 days unless stated otherwise.

3.4 Intellectual property

All content on irelley.com — including text, graphics, logos, and software — is owned by Irelley Logistics Ltd or licensed to us. You may not reproduce, distribute, or modify any content without our written permission.

3.5 Limitation of liability

Our liability is limited to the value of the service provided, except in cases of death, personal injury, or fraud where the law prohibits limitation. Specific liability limits for shipments are covered in Section 4.

3.6 Governing law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

04 Service Terms

These terms govern the shipping and logistics services we provide.

4.1 Booking and pickup

Once you accept a quote and confirm booking, we’ll arrange collection at the agreed time. You must ensure goods are properly packaged, labelled, and ready for collection. Failed pickup attempts due to incorrect address or unavailability may incur additional charges.

4.2 Documentation

You are responsible for providing accurate shipping documentation, including commercial invoices, packing lists, and any export/import documentation required. Inaccurate or missing documentation may result in delays, additional charges, or seizure of goods.

4.3 Customs and duties

• You warrant that all customs declarations are accurate and complete
• Duties, taxes, and customs charges are payable by the recipient unless otherwise agreed in writing
• We’re not liable for delays or seizures caused by customs authorities
• Misdeclaration of goods is a criminal offence and may result in prosecution

4.4 Delivery times

All delivery times are estimates based on typical transit conditions. We are not liable for delays caused by:

• Customs inspections or clearance procedures
• Weather, natural disasters, or force majeure events
• Strikes, civil unrest, or government actions
• Incorrect or incomplete address information
• Recipient unavailability

4.5 Insurance and liability

Our standard liability for loss or damage is limited as follows:

• Parcels and express shipments — up to £100 per shipment (additional insurance available)
• Freight shipments — limited per the CMR (road), Warsaw/Montreal (air), or Hague-Visby (sea) conventions

Additional insurance covering the declared value of your goods is available — please request when booking.

4.6 Pricing and payment

Prices are quoted in pounds sterling (GBP) unless otherwise stated and exclude VAT where applicable. Payment terms are confirmed at booking. Late payments may incur interest at 8% above the Bank of England base rate.

05 Prohibited & Restricted Items

The following items cannot be shipped through Irelley under any circumstances:

5.1 Strictly prohibited

• Illegal drugs and controlled substances
• Firearms, ammunition, explosives, and weapons
• Counterfeit goods and items violating intellectual property rights
• Human remains, organs, or body parts
• Live animals (except as specifically arranged with our specialist service)
• Currency, negotiable instruments, and bearer securities
• Items prohibited by destination country laws

5.2 Restricted (special arrangements required)

• Dangerous goods and hazardous materials (IATA/IMDG regulations apply)
• Perishable goods (refrigerated transport required)
• High-value items (additional insurance and security)
• Lithium batteries (subject to IATA Section II/IB rules)
• Alcohol and tobacco (subject to destination country regulations)
• Pharmaceuticals (subject to licensing)

06 Refunds & Claims

6.1 Quote cancellation

Quotes are non-binding until you accept them. You can decline or ignore any quote at no cost.

6.2 Service cancellation

You may cancel a booking before collection at no charge. Cancellations after collection but before delivery may incur charges equal to costs already incurred. Cancellations after delivery are not possible.

6.3 Damaged shipments

• Damage must be noted on the delivery receipt at the time of delivery
• You must report damage to us in writing within 14 days of delivery
• Provide photos of the damaged goods and original packaging
• Retain the goods and packaging until the claim is resolved
• Claims submitted after the deadline cannot be processed

6.4 Lost shipments

If a shipment cannot be located after our investigation, you may file a loss claim. The claim must be supported by booking documentation, proof of value, and any other evidence we reasonably require. Claims are paid up to the liability limits in Section 4.5, or the declared insured value if additional insurance was purchased.

6.5 Claim process

1. 1 Email info@irelley.com with your tracking number and details of the issue
2. 2 Provide supporting evidence (photos, invoices, packing slips)
3. 3 We acknowledge your claim within 2 working days
4. 4 Resolution within 14 working days for straightforward claims; up to 30 days for complex cases

07 Acceptable Use

You agree not to use the Irelley website or services for any unlawful purpose, including:

• Shipping prohibited or restricted items without proper disclosure and authorisation
• Providing false information in quotes, bookings, or customs declarations
• Attempting to access systems, accounts, or data you’re not authorised to view
• Distributing malware, viruses, or other harmful code
• Scraping, harvesting, or extracting data from the website without permission
• Impersonating another person or entity
• Using the service in a way that disrupts or damages our systems or other users

We reserve the right to refuse service, suspend accounts, or report violations to relevant authorities.

08 Changes to These Policies

We may update these policies from time to time to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes:

• We’ll update the “Last updated” date at the top of this page
• For material changes affecting your data or rights, we’ll notify you by email (if we have your contact details)
• Continued use of our services after changes means you accept the updated terms

09 Contact Us

Questions about our policies, your data, or anything else? Get in touch: